Sentas Helpline

Call our free helpline for information and advice on home to school/college transport. We can advise on:

  • eligibility for home to school/college transport
  • application for home to school/college transport
  • how to appeal a local authority decision to refuse transport assistance
  • signpost you to relevant sections of law and Government guidance to support appeals against LA decisions
  • any other questions regarding home to school/college transport

Fees – Nothing, this is a completely free service.

Contact the helpline on: 07986768085

Advocacy support

Sentas can support your appeal against an LA decision to refuse to provide home to school/college transport from start to finish. This involves writing all appeal letters, liaising with the LA on your behalf (should you wish) and making a complaint to the local Government ombudsman should we not win the case using the Local Authority internal appeals process.

Fees – £50 to take on your transport case from start to finish, through the Local Authority home to school transport appeals process and including complaints to the Local Government Ombudsman should this be required. Should we fail to win your case we will return you £25.

For families on Low Income (i.e household income less than £17,000) this charge is halved and should we fail to win your case we will return you £10.

Group presentations

Do you run a parent group who needs advice on home to school/college transport? Sentas can give a presentation to your parent group on home to school transport, or even hold some surgeries in your area.

Fee – £150 plus transport and any accommodation costs (if required)

If you run a group that cannot afford this amount, please still contact Sentas to see if we are able to attend your group meeting, we will not let cost be a barrier to families getting the help that is needed.



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